bdwine FAQ — All Answers here

Only one account can be opened per number. Attempting to create multiple accounts with the same number may result in all of them being suspended. Different family members may each open their own account using separate mobile numbers and email addresses.

KYC (Know Your Customer) verification confirms your identity and strengthens account security. It is mandatory for withdrawals. After uploading a photo of your NID or passport, it typically takes Within 1–24 hours Verification is complete. Once approved, you'll have full withdrawal access.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number — an OTP code will be sent to you. Use the OTP to set a new password. The entire process takes just 2 minutes. Go to Login Page →

If your account is suspended, contact our support team via live chat. Accounts are typically suspended due to incomplete KYC, suspicious activity, or a terms violation. The support team will explain the reason and help you resolve it.

Deposits are typically Instantly (within 30 seconds to 5 minutes) to be credited to your account. If it takes longer than 15 minutes, please contact support with your transaction reference number.

Once KYC verification is complete, it generally takes Between 5 minutes and 2 hours the withdrawal is processed. During peak hours, it may take up to 24 hours. The minimum withdrawal amount is BDT 300.

bdwine does not charge any deposit fees. However, mobile banking services (bKash/Nagad/Rocket) may apply their own transaction fees. bdwine charges nothing for withdrawals.

If a withdrawal is stuck, first check whether your KYC verification is complete and whether you've met any bonus wagering requirements. If the issue persists, contact support with your transaction ID.

Wagering requirements mean you need to place a certain amount in bets before withdrawing bonus funds. For example, a 5x wagering requirement on a BDT 100 bonus means you must wager BDT 500. Wagering contributions can vary by game — Terms & Conditions See page.

Share your referral code or link with a friend. When they sign up using your code and make their first deposit, you'll earn a referral bonus. Each successful referral can earn you up to BDT 200 in bonus.

Weekly cashback is processed every Monday and credited to your account by Tuesday. The cashback amount is based on your total losses from the previous week. VIP members Earn more cashback.

Sports Bettingthe minimum bet is BDT 10, and the maximum bet varies by match and market. You can bet on 20+ sports, including cricket, football, and badminton.

Yes. All games on bdwine RNG (Random Number Generator) technology, certified by independent organizations. This ensures that every game result is completely random and cannot be manipulated.

First, check your internet connection and refresh your browser. If the issue persists, clear your cache. If a game disconnects mid-round, bdwine will settle that round according to its own rules.

Go to Account Settings → Responsible Gaming → Self-Exclusion to activate it. You can take a break ranging from 1 month to 5 years. Your account cannot be reactivated during this period under any circumstances. To learn more, Responsible Gaming See page.

Yes. bdwine allows you to set daily, weekly, and monthly deposit limits. Decreasing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period.

On Android, enable "Install from unknown sources" (Settings → Security). On iOS, approve the bdwine certificate under Device Management. If you run into any issues, please contact support.

Both offer the same games and features. However, Appyou get faster loading, push notifications, biometric login, and exclusive offers. The app is simply more convenient for mobile users.